…and they said the following:

Your entire VPS containing your entire file structure will be transferred for you,
The VPS node on which your VPS was stored was unfortunatly too old and unreliable and therfore we felt the need to phase it out, Because of this we have had to transfer each and every VPS over to New VPS Nodes.

Meaning no worries, it will all be done for us (thank god..) I have still fired a few questions at them and they should respond soon. As soon as everything is sorted I will update the DNS settings and you shouldn’t notice a change if all goes well (except maybe in speed!)