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Tutorial info

  • Added on: Mar 09 2012 11:33 PM
  • Date Updated: Apr 30 2012 01:28 PM
  • Views: 8799


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3 Ratings

How to get good help!

The best way to get the best help!

Posted by cluthz on Mar 09 2012 11:33 PM
Help yourself to get the best help available here!


Using ported games are sometimes problematic, and to get the best help you need to give us all the information possible.
We can sometimes seem a bit strict, but the reason is that we are a very few people that can give you help if the problem is
somewhat complex. We also get a lot of people asking for help, and myself can have several PM each day from people that needs help.

When things doesn't work you need to give us the following information:



1. The port in question:

If you don't post in the ports topic or making your own port.
Link to the port
or write what port it's about

Port already in the database: Port made yourself or trying to port
example:
  • Wineskin 2.5.4 using WS8Wine1.3.13
or
  • Cider 7081 (from The Sims Pet Demo)

2. Describe what what the problem is:

example:
The game is just jumping twice in the dock and then shuts down..
or
Crashes with an error.



3. Your complete system info:

This includes:
- Mac type
- How much RAM you have
- Your graphics card
- Mac OS version

example:
  • MacBook Pro 2009 model
  • 4 GB RAM
  • Graphics: Nvidia 9400M 256MB VRAM
  • Mac OSX Snow Leopard 10.6.8
4. Game version used.

This can be DVD version, steam version, gog.com version, digital download from origin.. etc..
Include if you used a crack, version number of the game etc ..
example:
  • - Skyrim, steam version, RazorDOX crack update 4

5. Errors!!!

Take a screenshot of the error, or write it down
  • -Error: steam application load: 5:0000065434
Posted Image


6. Logs

This is the most "tricky part" but it is also the way you can get the best possible help.


6.1 Logs from Wineskin.
Wineskin is the easiest port type to get logs from.
You simply go into the wrapper (right click it and choose "show contents")
Open the Wineskin.app and choose "advanced"
Then choose "test run"
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after game crashed or you quit it it will pop up two windows.
- Wine log
- x11 log
From these two 99% of the errors that are usable for us are in the wine log.

Post the log.
If the log is fairly short you can post it in the forum, but if it is like 10-15 lines or more, use www.pastebin.com
and link it where you ask for help.


6.2 CiderX logs

If the port is a CiderX port there will be a log folder inside the wrapper:
contents/resources/logs
here the will be anything from 1 to 3 files.
We want the lastCider.log
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6.3 Cider logs

THis method will also work on ciderX.
Inside the wrapper in contents/MacOS there will be a file named cider.
Double click it and a terminal window will open and the log will be in this window.
Copy it and post it or post it on pastebin.com and link it here.
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6. Remeber to thank the ones helping out!

Even if the suggestions that people are giving aren't working, be polite and appreciate that they use the time to help you!
This will make others want to help out and you are more likely to get more help or help the next time!



Even with all these things filled out there will be sometimes we can't help you,
but will all these the chances for help will triple!

-cluthz
4 Comments
Approved! Great work cluthz, keep it up!
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Awesome tutorial! Will definitely help, as long as people LOOK AT IT.
Consider putting it in your sig?
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I did look at it. I will definitely use it if I ask for help.. That is to say, once I decide with which of the ports to start or whether I should ask you guys to help me with all of them - none of them works on my computer.. Either from this or other websites. ha ha ha.. I was never lucky with computers
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What is an iso
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